Effective Date: June 24, 2026
TrueLab Biopharmaceutical Co., Ltd. (“Truelab”, “we”, “us”, or “our”) attaches high priority to the privacy protection of all users visiting our official website truelab-bio.com (the “Site”). We only collect personal information that you voluntarily provide during website visits, business consultations and other communications with us, and all collected data shall be used exclusively for legitimate business purposes. Truelab shall not sell, rent, or commercially share your personal information with any third parties for their independent business operations. Please read this Privacy Policy in full, and feel free to contact us if you have any questions or concerns.
This Privacy Policy aims to inform users of the types of personal information we collect via the Site, the scope and purposes of data usage, and your legitimate rights to access, review, correct and delete your personal data. This policy applies to all online and offline communications between you and Truelab, including inquiries submitted through our official email addresses: info@truelab-bio.com (general business inquiries) and ir@truelab-bio.com (investor relations inquiries).
For inquiries concerning this Privacy Policy, or requests to review, correct or update your personal information retained by us, please contact our team at info@truelab-bio.com.
Your access to, browsing of, and use of the Site, as well as any voluntary communication with us, constitutes your full consent to the data collection, disclosure and usage practices specified in this Privacy Policy. This policy is incorporated into and subject to our Website Terms and Conditions of Use, which is published on our official corporate website. If you do not agree to any terms herein, please refrain from submitting any personal information through the Site.
Medical Disclaimer. All content displayed on the Site is for corporate introduction and business consultation purposes only. Nothing on this Site shall be interpreted as professional medical advice, clinical operation guidance, or official medication instructions for Truelab’s products. We do not provide unsolicited personalized medical advice via email or any other channels. All users shall consult qualified healthcare professionals for professional medical diagnosis, treatment and medication guidance at all times.
1. Updates to This Privacy Policy
We reserve the right to revise and update this Privacy Policy periodically to adapt to business adjustments, technical upgrades and regulatory updates. Minor routine revisions shall take effect immediately upon publication on the Site without prior individual notification. For material revisions that substantially affect your privacy rights, we will post prominent update notices on the Site in advance. We recommend that you review this policy regularly to stay informed of the latest terms.
2. Scope and Types of Information Collection
Truelab strictly adheres to the minimum necessary collection principle and fully protects user privacy. “Personal Information” refers to any information that can identify a specific natural person, including but not limited to name, email address, phone number and other personally identifiable data.
Users may browse most pages of the Site anonymously without providing any personal information. We only collect your personal information when you voluntarily submit consultation messages, initiate phone inquiries, apply for business cooperation, or conduct other active communications with us. All collected personal information is limited to the content you actively and voluntarily provide.
Important Reminder: Please do not voluntarily submit sensitive personal information, personal health data or medical records via the Site or our official emails. In the event that you inadvertently provide such information, we will protect and process it in accordance with the same security standards applicable to ordinary personal information.
During your visit to the Site, we may automatically collect non-personal anonymous data that cannot individually identify you, including browsed pages, access time, browser type, general geographic location and website usage statistics. We may also collect your device IP address, which is categorized as personal information but cannot independently identify your individual identity. We will aggregate and anonymize such user data for overall website operation analysis, without associating any data with individual users.
For job applicants, we will collect personal resume information that you voluntarily submit, including academic background, work experience, professional qualifications, employment history, language proficiency and contact information. Such data is collected solely for recruitment review, interview arrangement and relevant communication purposes.
3. Anti-Spam Provision
Truelab strictly prohibits and does not engage in any spam marketing activities. “Spam” refers to unsolicited mass commercial emails sent to users without prior authorization or explicit opt-in consent.
We may send you product updates, industry insights and business notifications via email only if you have explicitly consented to receive such marketing content in advance. All promotional emails issued by us are equipped with a one-click unsubscribe function. You may opt out of subsequent marketing communications at any time by following the unsubscribe instructions in the email or contacting our official email address.
4. Purpose of Information Usage
Anonymous website access data automatically collected by us is mainly used to generate website operation statistics, analyze user browsing habits, optimize page layout and service functions, and improve overall user browsing experience.
Personal information you voluntarily provide shall only be used for legitimate business purposes consented by you, including replying to your inquiries, answering business questions, conducting recruitment communications with applicants, and providing follow-up business services. We will not use your personal information for unauthorized commercial promotion without your additional explicit consent.
We do not conduct automated decision-making, user profiling or algorithmic evaluation based on your personal information, nor will we impose any legal or material adverse impact on your rights and interests through automated data processing.
5. Third-Party Information Processing & Disclosure
We shall never sell, rent or commercially transfer your personal information to any third parties for their independent marketing or business purposes.
We may engage qualified third-party service providers to process your personal information on our behalf for limited business support purposes, including website hosting, operational analytics, network security maintenance, email delivery and customer service support. All third-party service providers have signed strict data confidentiality and security agreements with us, prohibiting them from using your personal information for their own commercial purposes and requiring full compliance with global data privacy norms.
We may disclose your personal information without prior consent only under the following legitimate circumstances:
· To comply with applicable laws, regulations, judicial procedures and government regulatory requirements;
· To prevent, detect and crack down network security risks, fraud behaviors and illegal criminal activities;
· To enforce our Website Terms and Conditions and other official cooperation agreements;
· In the event of corporate merger, acquisition, asset restructuring, dissolution or liquidation, where user data is transferred as part of corporate assets (we will continue to assume privacy protection obligations for transferred data);
· To protect the legitimate rights and interests, property safety and personal safety of Truelab, our users and the public;
· Other scenarios explicitly authorized by you personally.
6. Cookies & Analytics Tools
To optimize website operation and user experience, the Site may use Cookies (small browser data files) to record anonymous browsing data. Cookies do not automatically collect or obtain your personal information. If you voluntarily submit personal information on the Site, such data may be associated with Cookie-generated anonymous data solely for website function optimization.
You may adjust your browser settings to accept, reject or receive reminders for Cookies. Most mainstream browsers provide built-in Cookie management tools for users to view, clear and disable website Cookies in accordance with personal privacy preferences. Disabling Cookies may result in partial functional abnormalities of the Site.
This Site uses Google Analytics, a third-party website analytics tool, to collect anonymous user interaction data for traffic analysis and service optimization. Google Analytics only processes pseudonymous browsing data and cannot identify individual users. You may adjust your browser settings to restrict or refuse such data collection to protect your privacy.
7. User Rights & Choices
You have the right to freely choose whether to provide personal information to us. You may submit a request to review, correct, update or delete your retained personal information at any time via email to info@truelab-bio.com. Please attach your original and updated personal information in your request to facilitate accurate verification and processing.
You may unsubscribe from our marketing and promotional emails at any time via the Unsubscribe button attached to the bottom of promotional emails, or by submitting an unsubscribe request to our official email address. Unsubscription only applies to subsequent marketing communications and will not affect our normal reply to your business inquiries.
8. Data Storage, Processing & Transboundary Transmission
The Site is operated, maintained and managed by Truelab within China. All personal information submitted by users is uniformly stored and processed domestically. Your use of the Site and communications with us constitute your consent to the collection, storage and processing of your personal information in compliance with applicable Chinese laws and regulations.
We will not transfer your personal information to overseas institutions or regions without your explicit consent and legitimate business requirements. All data processing activities of the Site comply with the Cybersecurity Law of the People's Republic of China, the Personal Information Protection Law and other relevant national regulations, ensuring full-standard privacy protection for your personal information.
9. Data Security & Retention
We have established comprehensive administrative, technical and physical security safeguards to protect your personal information from unauthorized access, disclosure, tampering, loss and misuse. We strictly limit the data access authority of internal staff and third-party service providers, granting access only for legitimate business needs.
Security Disclaimer. Due to the inherent security risks of internet data transmission, we cannot guarantee absolute network data security. Users shall carefully screen information submitted via the internet and properly protect personal account passwords and sensitive data.
We retain your personal information in accordance with the following standardized principles:
· Retain valid data during the period of providing you with products and services;
· Retain data within the time limit required by national laws, regulations and regulatory requirements;
· Retain backup data in accordance with internal disaster recovery and backup policies;
· Retain data within the statute of limitations for protecting our legitimate legal rights and interests;
· Anonymized and aggregated statistical data will be retained indefinitely for business analysis and industry research.
10. Third-Party Website Links
The Site may contain hyperlinks to third-party official websites. All external linked platforms are independently operated by third parties with independent privacy policies and user service terms. Truelab assumes no responsibility for the privacy practices and content security of third-party websites. We recommend that you carefully review the privacy policy of any external website before browsing and using its services.
11. Minors Protection
This Site is targeted at adult corporate users, industry practitioners and institutional clients, and is not intended for minors under the age of 18. We do not actively collect personal information from minors. If you confirm that minor personal information has been inadvertently collected by us, please contact us promptly, and we will completely delete the relevant data in a timely manner.
12. Contact Information
If you have any questions, suggestions or personal information rights requests regarding this Privacy Policy and our data protection practices, please contact us via the following methods:
Email: info@truelab-bio.com
Company Address: Room 1506, 15th Floor, Tower 1, Jing'an Kerry Centre Office Building, No. 1515 Nanjing West Road, Jing'an District, Shanghai, China 200040